Support

FAQ's

How can you sign up on DocuBay?

  • You can sign up on DocuBay using your email ID.
  • To sign up, click on the Log In link on the website/app.
  • Click on the Sign Up button.

How do I login to DocuBay?

  • If you’re accessing DocuBay on a Desktop, hover mouse pointer on the ‘Login’ button located at the top-right corner.
  • If you're on our Mobile App, please tap the Menu icon (three horizontal bars) to go to ‘Login’.
    Then, enter your registered Email ID and password.
  • If you’ve not registered yet, then we suggest you do.

Do I have to pay to watch content?

  • DocuBay is a membership-based service. You can watch trailers and DocuBytes (short videos) of all the documentaries for free; to watch the entire documentary, you can purchase a quarterly or yearly membership.

Do I need to login before I can browse through content?

  • Nope! You can explore our vast and exciting catalogue right away. Watch DocuBytes, Trailers and watch 2 minutes of all the titles absolutely free, without even signing up! However, to continue watching the full documentary you will have to sign up and buy a membership plan. It’s pretty hassle-free and totally worth it.

What are the modes of payment available to pay the membership amount?

  • Currently, you can buy a DocuBay Membership through Google Pay, Apple Pay, Credit & Debit Card, Roku, Amazon Pay, Paytm depending on the device you are using.

How can you reset your DocuBay account password?
How can you access videos you have downloaded?

  • Open the DocuBay app.
  • Tap on the menu.
  • Tap on Downloads.
  • Downloaded content will be visible.
  • Click on the content you wish to view and start watching
  • Note: You need to be logged in (online or offline) to view your downloads. Downloaded videos will be available on your device for 15 days from the date of download.
    If you are using DocuBay through a promo code, your downloaded videos will remain available only during the promotional period.

Are subtitles available for documentaries on the DocuBay app?

  • Subtitles are available for most of the documentaries but we are working towards enabling subtitles for all our content.
    Currently, we support English language for subtitles.

How do I cast content from the DocuBay app on Chromecast?
How can I cast content on Apple TV using an iOS device?
How can you watch content from the DocuBay app on multiple devices simultaneously using the same account?
On which platforms is DocuBay available?
How do I enable subtitles on DocuBay the App and website?

  • Almost all our movies contain subtitles. Click on the subtitle icon in the player, and voila! Subtitles appear.

How many videos can I download once I buy the membership?

  • Premium Members: Can download up to 3 titles at a time.
  • OneTribe Members: Can download unlimited number of titles.

Why do I need to sign up?

  • Signing up on DocuBay is just like creating your unique identity on DocuBay.
  • Making an account enables you to use features like Favorites, Watchlist and Generate TV Pin.

How to use Generate TV Pin?

  • Open DocuBay app or login to website.
  • Then, go to menu and tap on Generate TV Pin; a 6-digit PIN will get generated.
  • On DocuBay Smart TV app, select Login with PIN.
  • Insert the 6-digit PIN displayed in the app on Smart TV.

Can I insert my profile name?

  • You can input your name from the DocuBay application or Website.
  • Follow these steps - App
    1. Open the DocuBay app.
    2. Go to App menu and tap on My Account.
    3. Tap on edit button.
    4. Input your name.
    5. Tap on save button.
  • Follow these steps - Website
    1. Visit DocuBay website.
    2. Login to your Account.
    3. Select My Account from the drop-down menu.
    4. Input your name.
    5. Click on Update button.

What is today’s release?

  • DocuBay releases a new title every single day. Keep watching the DailyBay to find out what’s released on the day, what comes next, and the documentary selected as DocBuster of the Month.

How do I contact Support team?

  • To contact us, go to the footer link on our website and click Contact Support and send us a question. You can also write to us directly at contact@docubay.com.

Can I buy a DocuBay membership in my local currency?

  • Local currency option will depend on the country and device you are accessing from. Currently we support more 30+ currencies on Google Play Store and Apple App Store. And USD, GBP and EUR on payments through Credit and Debit Card.

How do I get a refund?

DocuBay does not have a refund policy. A one-time membership, once availed of, cannot be refunded.

How can I buy a membership through Amazon Fire TV In-App Purchase?

  • Log in to your Amazon account.
  • Search for the DocuBay app; download and install.
  • Sign in to purchase a membership.
  • Go to the 'My Account' page to view plans.
  • Select a membership plan and click on proceed.
  • If your card details are added on the Amazon account, the payment will be done by entering the CVV. If your card is not linked, you will be asked to enter your card details and complete the transaction.

How can I avail the 14-days Free Trial?

You can now enjoy DocuBay free for 14 days by becoming a Premium or OneTribe member. The free trial will only be available if you select Google Pay as your payment option on Android, or App Store on iOS. You will be charged the full membership fee after the trial period is over. You can cancel the membership at any time during the trial period.

How do I access downloaded documentaries offline?

  • Open the DocuBay app.
  • Go to menu.
  • Select Downloads.
  • Downloaded content will be visible.
  • Select the documentary you wish to stream.

Kindly Note: You need to be logged in (online or offline) to view your Downloads. Downloaded documentaries will be available on the app for 10 days from the date of download.

How can I reset my password?

  • Click on Forgot Password link on the sign-in page.
  • Enter your registered Email ID.
  • You will receive an email to reset your password.
  • Click on Restore password and enter a new password and re-enter it to confirm.
  • Click on Submit.
  • You can now login to your DocuBay account using your registered email ID and the new password.

How can I cancel my membership?

Cancellation process will be based on your payment mode and device as mentioned below.

  • Google Pay
  •  To cancel your membership on Google Play, visit Google’s Cancel, pause, or change a subscription on Google Play page and follow the instructions.
     Alternatively, you may also try below steps:
    • On your Android phone or tablet, open the Google Play Store.
    • Check if you’re signed in to the correct Google Account.
    • Go to Menu and select Subscription.
    • Select DocuBay.
    • Select Cancel Subscription.
  • Apple Pay
  •  To cancel your membership on iTunes, visit Apple's View, change, or cancel your subscriptions page and follow the instructions.
     Alternatively, you may also try below steps:
    • Launch the Settings app.
    • Go to iTunes and App Store.
    • Click on your Apple ID.
    • Click on View Apple ID again when the pop-up window appears.
    • Enter your Apple ID password, face ID, or fingerprint ID when prompted.
    • Click on Membership.
    • Click on View Apple ID and select Subscription.
    • Select DocuBay.
    • Click on Cancel Subscription.
    • Select Confirm when prompted to cancel your Subscription.
  • Credit Card/Debit Card
  •  To cancel your membership if you used your Credit or Debit Card, send us an email to contact@docubay.com at least 72 working hours prior to the end date.
  • Paytm
  •  To cancel your membership if you used your Paytm app, send us an email to contact@docubay.com at least 72 working hours prior to the end date.
  • MI TV
  •  Memberships purchased through MITV devices where payment option currently is Paytm in India, expire automatically after their end date.
     However, if you still wish to cancel your membership, send us an email to contact@docubay.com at least 72 working hours prior to the end date.
  • Amazon Fire TV/ Stick
  •  To cancel your membership which was purchased through Amazon Fire TV or Stick device, visit Amazon's Cancel Subscribe with Amazon Subscriptions and follow the instructions.
  • Amazon pay
  •  Memberships purchased through Amazon Pay will expire automatically after their last date.
     However if you still wish to cancel your membership, send us an email to contact@docubay.com at least 72 working hours prior to the end date.
  • Roku Pay
  •  To cancel your membership on Roku, visit Roku’s How do I manage or cancel a channel subscription page and follow the instructions.
     Alternatively, you may also try below steps:
    • Press the Home button on your Roku remote.
    • Use the directional pad to navigate the channel grid and highlight the partner subscription channel, or The Roku Channel. The directional pad is plus-shaped and is in the center of your Roku remote.
    • Press the Star button on Roku remote to open the options menu for the desired channel.
    • Partner subscription channel: Select Manage subscription to view the renewal date and access additional options.
    • The Roku Channel: Select Manage subscriptions to see a list of all Premium Subscriptions on The Roku Channel. Select the individual partner subscription to view the renewal date and access additional options.
    • To unsubscribe, select Cancel subscription. A message appears telling you how long you can continue to access the content and services.
    • Confirm by selecting Cancel subscription. A new message appears confirming the cancellation, along with a reminder of the date when you will no longer have access to the subscription.
    • Select Done.

Kindly Note: For all payment modes, uninstalling the app will not cancel your DocuBay membership. Once your account is billed you will not receive a refund.

Will my membership be auto renewed?

Auto Renewal of membership will depend on your payment mode and location.

Auto Renewal is applicable on below payment modes:

  • Google Pay and Apple Pay.
  • Amazon Fire Stick/TV from all countries except India.
  • Roku Pay on Yearly OneTribe Membership Plan.
  • All Credit Cards from Visa and Mastercard in India.
  • Debit Cards issued by ICICI Bank and Kotak Mahindra Bank in India.
  • Paytm through Wallet Balance and all credit cards from Visa and Mastercard, and Debit cards from ICICI Bank, Kotak Bank, Citibank, Canara Bank, Punjab National Bank.

Auto Renewal is not applicable on below payment modes:

  • All Credit or Debit Cards from any country except India.
  • Roku Pay on Quarterly Premium Membership Plan.
  • Amazon Fire Stick/TV in India.
  • Amazon Pay in India.
  • Paytm app if payment is made from options excluding Wallet Balance and all credit cards from Visa and Mastercard, and Debit cards from ICICI Bank, Kotak Bank, Citibank, Canara Bank, Punjab National Bank.
  • Net Banking, UPI and other payment methods.

Kindly note: For any scenario which is not listed above, there will not be auto renewal of your membership.

How can I switch off / cancel Auto Renewal?

We recommend you to first check if auto renewal is applicable to your membership by referring to the FAQ question “Will my membership be auto renewed?”

If Auto Renewal is applicable, you can switch off the same through cancelation of your membership.

For instructions to cancel your membership, kindly refer to the FAQ question “How can I cancel my membership?”

However, for memberships purchased specifically through Amazon Fire TV or Stick, there is a separate option to “Switch Off” autorenewal. Visit Amazon’s About Auto-Renewal for Subscribe with Amazon Subscriptions page and follow the instructions.

How can I delete / deactivate my account?

To delete your account, send us an email to contact@docubay.com and within 72 working hours it will be deleted.

However, if you have an active membership, we recommend you to cancel your membership before requesting the deletion. To cancel your membership, kindly refer to the FAQ question “How can I cancel my membership?”.

How to stop receiving DocuBay newsletters and communications through email?

To stop getting mails from us, goto the footer of the email and click on “unsubscribe from the list”.